News & Events

IMPORTANT: Swivel Recall Replacement Options

Author: Marketing/Friday, April 7, 2017/Categories: News, Best Practices, Vendors, Industry Standards

On March 24, 2017, our manufacturing partner OPW issued a Voluntary Safety Recall for the following OPW Swivel Connectors manufactured between January 2013 and March 2017.

Affected OPW Products:
  • 241 and 241C Swivel Connectors (3/4 inch and 1 inch models)* 
  • 36S Swivel Connectors (3/4 inch and 1 inch models)
    *May have been sold as part of a hose kit.

Issue: In certain rare cases, the retaining rods used in these models may not perform as expected, resulting in unintended separation at the swivel connections.

What does this mean for you? Customers with the recalled swivel have two easy options:
Option #1 – No-Cost Manufacturer Replacement:
Register for the recall using OPW’s online form at https://OpwSwivelRecall.expertinquiry.com or by calling 1-866-562-5931. You must provide certain information to identify the affected swivels to be replaced. OPW will directly ship new, alternative swivels to replace your recalled swivels. You must then tag and dispose of the recalled swivels per the instructions provided with your new swivels.

Option #2 – Peace of Mind Replacement Service:
If you wish to have your swivels replaced, we’ll send a trained technician to inspect your dispensers, identify any affected swivels and replace them with a new swivel. No need to register for the recall, PSI will handle it for you. Customers who choose this option will be invoiced at a discounted rate. Contact your local PSI office to schedule your replacement service today! You can also submit an online service request by clicking here.

PSI is committed to customer safety and appreciates your patience as we work together during this process. Please review the official OPW Recall Notice to identify the affected swivel model numbers and procedure for OPW replacement.

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